[A brief look of disdain is enough to get to Natsuru, if only a little bit. Still, she figures out quickly enough that this woman must not have been here very long.]

O-oh... you're new? Um...

[She really needs to work on her people skills. (But really it's just Excella making her nervous.)]

It's... kinda complicated. Basically, we're all taken here and... assigned to houses and stuff...

[A+ explanation, Natsuru.]